Local Government Training that works

A range of specially contextualised courses are now available for all local councils across NSW and Australia.

The key areas of training offered are:

Creating a professional service culture through great communication

This is a course of six modules that can be flexibly delivered either in one-day or half-day settings.  It is suitable for all staff at all levels.  It will give each participant a realistic grounding in why the service they provide matters.

• Why good service saves time
• How to develop your own standards and improvement plan
• Dealing positively with challenging internal and external customers
• The ‘eyes have it’ – the body language of winning and grinning
• Understanding different thinking styles in the workplace
• Positive communication techniques

For ways we can work together please contact Rob Asser

E rob.asser@alact.com.au  M 0412 047 484

Practical Leadership that works for you at every level

With so many definitions, how does a leader work out what works best for them? An extended workshop helps participants refine their own understanding of leadership in the changing world of local government.

An opportunity to develop a self-improvement plan allows the participants to firstly identify their areas for development and secondly, find appropriate methods to address organisational needs in a challenging work environment. Each course will be contextualised to suit the client’s specific leadership needs.

For ways we can work together please contact Jim White 

E james.white@alact.com.au  M 0427 270 243

Developing Resilience and Mental Toughness in times of constant change 

This course will assist participants to recognise the impact of their behaviour on others. They will also learn about helping others build their resilience as well as how to implement some simple strategies to create a harmonious and productive work environment.  Course will be designed to reflect the cultural needs of each client.  They will take into account current environmental challenges that staff may be facing.

For ways we can work together please contact Jim White 

E james.white@alact.com.au  M 0427 270 243

Quality Written Communication – message sent is not necessarily message received! 

A short course for everyone in local government that writes and wants to communicate in a more effective and positive way.  It is offered as a half-day course and can be specifically tailored to meet your written communication needs. The areas of coverage include;

• Writing in pictures – writing that hits the target
• Fundamental of successful written communication
• Writing for the SMS Generation
• Finding the ‘write channel’
• Benefit-driven writing that creates positive change

We can also offer a service that looks at your current range of written communication and provide ideas for your organisation to improve their perception and overall communication performance.

For ways we can work together please contact Rob Asser

E rob.asser@alact.com.au  M 0412 047 484